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Expert Product Services for Software-Based Businesses

Escalation Point is more than a healthcare software development shop. We help you conceive, manage, market and deliver your products to your customers.

We do this by employing some of the best product designers, technical architects, software developers, product strategists and product marketers that know and understand the healthcare industry.

What sets Escalation Point apart is that we have all those capabilities under one roof, working seamlessly together to build or improve your healthcare software solutions. This working model gives us incredible advantages, such as:

  • Agility: We can iterate much faster through changing requirements and discoveries
  • Accuracy: We get it right the first time because business, user, and technology perspectives are seamlessly working together on the project
  • Efficiency: Working together reduces communication overhead and allows us to continuously streamline the product design to delivery process

During the healthcare software development process, there are multiple capabilities Escalation Point brings to the table. Here are the services we are able to provide – individually, in combination, or as a part of a more comprehensive solution:

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Product Strategy

Starting with an existing product, a Powerpoint deck or just an idea, we can help you devise a product strategy that is aligned with your business objectives, appropriate for your users, customers, and industry, and achievable based on current and probable states of technology and external resources.

Objective: To construct a software system in close collaboration with business, product, and user experience leadership that meets market, business, and technical objectives in as efficient a manner as possible.

Typical activities include:

  • Market analysis (business opportunity, competitive assessment, company evaluation)
  • Business modeling
  • Business planning
  • Product strategy articulation
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Software Development

We build products using small (3-5 person), multi-disciplinary delivery teams comprised of designers, architects, and developers. We believe in accuracy and quality through test-driven development, fast-cycle development, and use of continuous integration and delivery environments. We work independently using a Agile/Lean-type methodology or we can integrate tightly with your product team to work within an existing process.

Objective: To construct a software system in close collaboration with business, product, and user experience leadership that meets market, business, and technical objectives in as efficient a manner as possible and is ultimately transferrable to in-house or third-party engineering teams for long-term maintenance.

Typical activities include:

  • Create and maintain continuous integration environment
  • Transparent development process through issue tracking
  • Deploy and manage user-acceptance test and demo environments
  • Frequent stand-up/check-point meetings with stakeholders
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Technical Architecture Design

Objective: Define a technical architecture for a product that enables realization of business objectives, which is consistent with overall product design, and meets requirements for scalability, availability, extensibility, integration, transferability, and long-term maintenance.

Typical activities include:

  • Business and design goals review
  • Architectural and system evaluation
  • Architectural design and technology selection
  • Process design
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User Experience and Product Design

Objective: Create a blueprint for a product that will meet business objectives, appropriately engage users and encourage repeated use, be realistic with respect to time, budget, and technology constraints, and be seamlessly implementable by the software engineering team.

Typical activities include:

  • Heuristic evaluation
  • Requirements discovery, gathering, organization
  • Persona discovery
  • Task analysis
  • Information architecture design
  • Wireframe production
  • Visual design, illustration, branding